Amazon $1.5 Billion Settlement: Eligibility and Refund Application for November 2025
Many shoppers are asking about Amazon’s $1.5 billion settlement related to Prime enrollment and cancellation practices. The main questions are: Am I eligible? And how do I get a refund?
Refund Eligibility and Automatic Payments
Many customers who enrolled in Prime through specific signup methods during a set period will receive refunds automatically. Others who qualify but are outside the automatic refund group will be invited to submit a claim after the first wave of payments.
Who Qualifies for Automatic Refunds?
Eligibility depends on when and how you interacted with Prime. You qualify for automatic refunds if you are a U.S. Prime customer who enrolled or attempted to cancel Prime between June 23, 2019, and June 23, 2025, using one of the challenged flows:
- Universal Prime Decision Page
- Shipping Selection Page
- Single Page Checkout
- Certain Prime Video enrollment paths
Usage Thresholds and Refund Amounts
There is a usage rule that determines who qualifies for automatic refunds versus who must file a claim. If you used no more than 3 Prime benefits within any 12-month period after enrolling, you will be eligible for an automatic refund of up to $51 per person.
If you enrolled via a challenged flow and used between 4 and 10 Prime benefits, you may still receive money back, but you will likely need to submit a claim after automatic payouts finish.
"The short answer is that many customers who enrolled in Prime through specific sign up flows during a defined period will receive refunds automatically."
Claims for those who do not qualify for automatic refunds will become available once the initial payments are completed.
Author’s summary: Amazon’s $1.5 billion settlement offers automatic refunds to eligible U.S. Prime customers enrolled or canceled between 2019-2025 via specific flows, with claims available for others.