Salesforce recently refused to negotiate or pay a ransom after a wave of cyberattacks affected at least 39 of its customers.
“Salesforce’s public refusal to pay the ransom sets a precedent that discourages future extortion attempts. However, this strategy shifts the risk to their customers, who must now prepare for a potential data leak.”
MacKenzie Brown, VP at Blackpoint Cyber, views Salesforce’s decision as a double-edged sword.
Author's summary: Salesforce refuses ransom to hackers.