Australia Accuses Microsoft of Misleading Consumers
Australia's ACCC has sued Microsoft for allegedly misleading 2.7 million users over AI-driven Microsoft 365 price hikes.
The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Microsoft, accusing the company of misleading customers into paying higher prices for Microsoft 365 subscriptions after bundling them with its new artificial intelligence tool, Copilot.
- The annual cost of the Personal plan rose by 45%, from A$109 to A$159.
- The Family plan increased by 29%, from A$139 to A$179.
Regulators say that while Microsoft promoted these upgraded plans, it failed to clearly disclose that a cheaper "classic" version without Copilot was still available.
Author's note: Microsoft faces lawsuit over misleading pricing practices.
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