People's Postcode Lottery Reviews
Share your view on People's Postcode Lottery's TrustScore and see what over 41,000 players have shared about their experiences.
Long-Time Player Experience
I’ve been playing this lottery for more than ten years. My postcode has only won £30 in that time, but I still take part, hoping that one day before I go, I’ll win something bigger.
Customer Support and Account Assistance
I spoke to a lovely lady named Devine who helped me merge my two accounts. It took just a few minutes, and she clearly explained what I needed to know.
A polite young Irish representative assisted me in setting up my new direct debit after my old card stopped working. She also told me about a new free game connected to a TV series.
Eduardo was friendly and professional during our call. He answered my questions confidently, checked what he didn’t know, and explained everything clearly.
Technical and Security Issues
After signing up one day, I tried logging into the app the next, only to find it wouldn’t work. A quick search showed there had been a significant data breach affecting users.
New Player Perspective
I enjoy the postcode lottery because it gives me the chance to win and play games, even though I haven’t won yet. I’ve only been playing for a short while.
System Reliability
Most of the time, the system works fine, but when issues arise, the response can be quite slow.
Overall Impression
The comments highlight both positive customer service experiences and ongoing player frustration with technical problems and limited winnings.
Author’s summary: This collection of customer reviews shows satisfaction with the staff’s helpfulness but recurring disappointment about low winnings and occasional service issues.