Air Canada's new booking system frustrating travellers | CBC News
Getting through to Air Canada's new online booking system has become a kind of mission impossible for would-be travellers, just as peak travel season takes off.
www.cbc.caI don’t have live access to up-to-the-minute feeds right now, but here’s the latest I can share about Air Canada’s Contact Centre based on recent coverage and official channels.
- A significant historical pattern with Air Canada’s contact centres has been high call volumes during system changes, which has led to longer wait times or temporary holds being unavailable in peak periods. This has affected both reservations and general customer inquiries.[1][5]
- In the past, Air Canada has deployed major system upgrades (notably Amadeus Altea) to modernize reservations and passenger services, which historically caused spikes in contact-centre load as staff learned the new system.[5][1]
- The airline maintains dedicated online support options (Contact Us pages, live chat, and help centers) to handle inquiries when phone lines are busy, with typical guidance encouraging use of online channels for non-urgent matters.[6][7]
Would you like me to pull the most current official Air Canada contact options (phone numbers, chat hours, and email forms) for your specific location in London, UK, and summarize any recent service advisories or known issues with the Contact Centre? If you have a particular concern (e.g., booking changes, refunds, or Aeroplan support), I can tailor the guidance.
Citations:
- Air Canada contact-centre experiences around system launches and wait times.[1]
- Additional context on booking-system impacts and customer-service lines during upgrades.[5]
- Air Canada official customer support pages for contact options and channels.[7][6]